Hot water heater replacement: Quick call back. Quick service. Fair price. Courteous. Neat work. Good closing information. Observed all covid-19 protocols: social distancing, masks, etc. Great job, John!!
Eric was great to work with. He determined the problem to be a pipe burst and provided us with options for the repair. He completed the repair in a timely manner and the price was reasonable. Will definitely use them again.
Easy process - great customer service. Eric Murphy did an excellent job of assessing and fixing the issue. Our water pressure is now better than it has ever been!
A real person answered my initial phone call, setting an appointment was quick, he arrived on time and communication throughout was helpful. The work recommended was explained thoroughly and the price was competitive. The work was done same day. I was asked before he left if there were any other issues I might want him to check. Overall a great experience. I will use Rooter & Sons Plumbing again.
The plumber who came to my rescue knew exactly what he needed to do for my tankless water heater! He had it up and running again in just a couple of hours! When he was done, he explained everything to me in terms that I could understand, AND THEN asked if I had any other plumbing issues he could look at! I've never had that happen before! Very nice guy; polite, no nonsense kind of guy. Will definitely recommend Rooter & Sons to all of my friends and neighbors!
Eric is nice, polite and very professional plumber. He replaced my old water heater which is located on the attic and provided in time high quality service. He answered all my technical questions. The price is reasonable. I would suggest Rooter & Sons Plumbing to my friends.
I dont normally write google reviews as they are usually VERY opinionated....However, I absolutely MUST write one for these guys . First and foremost they are Very authentic, down to earth ,honest, hardworking and very professional. In today's society it's very tough to find all of those attributes within a company. Therefore I HIGHLY recommend them for any of your plumbing needs. The Owner Chad is a force to be recognized. After calling several of my normal plumbing companies and getting the run around about how long my issue would take to repair due to locating the leak etc( literally weeks) and UNBELIEVABLE estimates and damage to my yard...I decided to call Rooter & Sons. So glad that I did. I spoke to Chad , he immediately said no worries he could come the same day and that he had the tools that was needed to locate and repair the leak without destroying my yard. They not only completed the job within hours but you couldn't tell they had come and did so much work in a few hours. Pictures are worth a thousand words. Wish I could post a picture of even Chad (owner) nearly 6 foot deep in a hand shoveled hole close to my foundation but I cant. Needless to say I'm 100% satisfied with the quality of the work and how reasonable it was. Literally THOUSANDS of dollars less than 2 other VERY well known companies . I've used them a few times now and each time has been the same results. Excellent work at a extremely good price. Eric is incredible also. Very professional, honest, neat and proficient. This is definitely the company I will continue to use for my future plumbing needs. A big public thanks go out to them especially since this pandemic has been going on.
Rooter and Sons had an appointment available in short notice, which saved me from my panic. Their dispatcher could not give pricing over the phone, but they were available to come out quickly enough so it started with an element of faith. They sent email and text reminder for the appointment and a technician tracker when he was on the way, so their organization and communication is pretty strong.
The provider, Eric Murphy arrived on-time, literally at the beginning of the arrival window, if not a few minutes early. He was super nice, answered questions and gave me a few pointers to take care of my plumbing fixtures.
Pricing was okay. They price by the job, and not by the hour. It was slightly more than I had expected, but not way out of bounds. We had talked about everything before starting work, so nothing was a surprise. I had called alot of plumbers earlier for quotes, and they were comparable. If everything works out the with no issues / surprises / leaks, which I think it will, then its well worth it. Whats an extra $25-50 when all you want is to not have to replace your kitchen floor from some silly leak. (like I am literally doing right now) I've saved them in my phone, I would use them again, and I'd recommend them to my neighbors.
Our hot water tank broke on a Friday evening. Rooter & Sons at 8am Saturday morning and by 9:30 John was out to assess the situation, and by 2:30 that afternoon (as promised) we had a new tank and hot water again! The first 24 hour plumber I called indicated they would not be able to obtain a direct vent system until Monday. Although Rooter & Sons indicated it could be a challenge they were able source a new unit.
Our installer John was personable, communicated clearly, with on point professionalism. No hidden surprises.
I highly recommend Rooter & Sons.