The Plumbers You Can Depend On

A commode's water fill valve went out completely, continuously filling the tank at full volume so I used the water cutoff to turn on the water to flush and turn it off afterwards. Well, that broke too. The water would not cut off period. So I had to turn the water main off to the house and I was without water. The next morning I did a Google search for "plumbers in Cary" and after researching several companies' reviews I found that Rooter & Sons are highly rated and had many happy customers. There was even a $50 off coupon for any repair on their website. At 8a I gave them a call. By 11a their technician Eric was at my house. He gave me an estimate which I was OK with and he proceeded to repair my toilet. He was also able to replace two other water cutoffs that were old and needed replacing. I am very please with his work, with their prices, the promptness of coming on time, and the friendly service they gave me.

Bottom line, I have found a great company that I will call on again when I need any plumbing work done. I would recommend this company to my friends and family. I would also recommend Rooter & Sons to anyone needing a reliable plumber that does excellent work and offers fast, friendly service.

My water heater was down over the holiday weekend and most of the chain plumbing service was either closed or wanted a huge call fee. I've used Home Advisor before to hire contractors for small home projects. This is were I discovered Rooter & Sons. Upon their arrival, they assessed and listened to what my description of the problem was. Immediately following I was presented with a proposal to install a new water heater that beat all of the other competitors and was able to acquire the product I requested (Rheem). They went to work immediately after I accepted the bid. The installation exceeded my expectation and the customer service was top notch. I would highly recommend this company to anyone with plumbing issues.

Chad and his associate were fast, friendly and very professional. Rooter & Sons did an amazing job and I would call them for another project without hesitation.

Fantastic to work with. Always professional and responsive. Doesn't balk at big jobs or scoff at small ones. Fully insured and great at commercial work but personal enough for residential as well.

I moved to NC almost 10 years ago and have tried for ten years to find a plumber that would not only say they will show up, but actually SHOW UP ! Rooter and Sons not only called us back, but came when they said they would, worked to resolve our issues, talked us through the process and explained everything that needed to be done, why it needec to be done and what it takes to get the problems resolved. It's the first time in ten year I felt I trusted a plumber and would recommend Rooter and Sons to everyone. I will certainly call them back.

Positive: Professionalism
Rooter and Sons had an appointment available in short notice, which saved me from my panic. Their dispatcher could not give pricing over the phone, but they were available to come out quickly enough so it started with an element of faith. They sent email and text reminder for the appointment and a technician tracker when he was on the way, so their organization and communication is pretty strong.

The provider, Eric Murphy arrived on-time, literally at the beginning of the arrival window, if not a few minutes early. He was super nice, answered questions and gave me a few pointers to take care of my plumbing fixtures.

Pricing was okay. They price by the job, and not by the hour. It was slightly more than I had expected, but not way out of bounds. We had talked about everything before starting work, so nothing was a surprise. I had called alot of plumbers earlier for quotes, and they were comparable. If everything works out the with no issues / surprises / leaks, which I think it will, then its well worth it. Whats an extra $25-50 when all you want is to not have to replace your kitchen floor from some silly leak. (like I am literally doing right now) I've saved them in my phone, I would use them again, and I'd recommend them to my neighbors.

The Rooter and Sons plumbing company is exceptional. I needed a sewer line replaced from my basement to the front yard. Mr Ferran and crew arrived on time and proceeded to remove and replace my line in a timely fashion. The job was completed in a professional and courteous manner. They quoted me a great price that beat out two other companies. I highly recommend Rooters and Sons.